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BOOKING CONDITIONS

When you make a booking with ZanteHolidaysOnline.com, you have your contract with our Company operating under the licence of Deborah Caroline Hills, The Best of Zante Travel Services, a fully bonded Greek Travel Agency, our licence is number 08-28-E-61-00-01163-0-1.

We are responsible for all arrangements made through us at "The Best of Zante" office.

1. The reservation is made, according to the information provided to us by you and all details are confirmed to you with our invoice.  Bookings are accepted over the phone, or internet.  The person who makes the booking must be over 18 years old.

2. A deposit to secure your booking is required of €50 per person.  You can pay by bankers draft.  If the arrival date is within 8 weeks of the booked date then a full payment of the invoice is to be made.  Call us first to check availability or contact us by email to make your reservation.

3. The price you pay is guaranteed and no surcharges will apply unless otherwise stated.

4. A written confirmation/invoice for your booking will be sent to you within 7 days of receipt of your request booking form.  If booked by phone or if booked through the internet you will receive confirmation straight away.

5. Final payment of your holiday is required 8 weeks prior to your arrival date.

6. No reminder will be sent.

7. Amendments to bookings must be made initially by telephone or email to our office and then confirmed in writing, addressed to our office at The Best of Zante.  (A fee of €50 will be made for all amendments).

8. All properties are fully insured as required by EU Laws.  We strongly recommend that you take personal holiday insurance before you travel.

9. For cancellations, if made more than 70 days prior to your holiday you will lose your deposit.   If 70-45 days 50% of the total holiday cost is charged.  45-0 days full cancellation charges apply.

10.      Money security.  Your money is paid to The Best of Zante, operating under the license of Alternative Holiday Services Travel, a fully licensed and bonded tour Operator in Greece.

11. Vacation of rooms is at 12.00 noon.  If you are departing late most properties can offer you a day use room, or if you arrange with our office we can get you one if one is not available at your property at a small charge.  If you require just a left luggage facility, our office can arrange this for you free of charge.

12. A refundable breakage deposit of €50 for studios, €100 for apartments and €150 for villas is required on arrival.  This deposit is refunded in full on the day of departure as long as all is in order with your accommodation.

13. Cleaning and linen change is done in self catering twice a week, unless otherwise stated in the property description.  In villas there is linen change three times a week and every day cleaning of the villa.  Rubbish is collected in all properties every day.  If you require your apartment or studio to be cleaned daily, this can be arranged at an extra charge.

14. Complaints.  In the unlikely event of something going wrong with your holiday arrangements booked through our office, you have to make your complaint to our office immediately, so it can be rectified to your satisfaction as soon as possible.  No complaints will be accepted unless registered on resort and at our office.

15. If you have any enquiries about the booking or the confirmation, or any irregularities to your reservation this must be reported immediately to our office so it can be rectified immediately.

16. The reservations for the accommodation or car hire are made only for the persons named on our booking form and confirmation/invoice.

17. It is a condition of all bookings made through our office, that general good behaviour by your party during your stay is expected, in order not to disturb other holidaymakers or to upset the property owners or our office staff.

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